Customer Success Manager

Location: Amsterdam (Full time, Hybrid)

 

Do you have a passion for helping others succeed? Join ProLinker as a Customer Success Manager and be part of a team dedicated to empowering freelancers worldwide. Join our team and help freelancers worldwide unlock their full potential.

 

About ProLinker

At ProLinker, we're on a mission to empower professionals worldwide. Our vision is to create a global community where freelancers thrive, grow, and achieve their goals. Our platform ProLinker serves over 500,000 users and is powered by custom-built PHP. We offer a network tool for professionals, facilitate secure transactions with an Escrow service, and provide a membership model for freelancers to access project opportunities.

 

Role Overview

As a Customer Success Manager, your role is pivotal in connecting our platform with our users. You'll have a multifaceted mission that includes ensuring our professionals have an outstanding experience. Your responsibilities are clear:

• Set and achieve client retention goals.
• Define milestones for clients and employees to work toward.
• Guide customers in setting up and using our programs and software.
• Advocate the value of our products.
• Identify opportunities for upselling products and services in line with our brand.
• Elevate customer experience to reinforce the value we offer.

 

Considering these responsibilities, you may indeed find yourself occasionally providing demos and engaging in sales-related activities as part of ensuring customer success. We value flexibility and adaptability in this role to meet our users' diverse needs.

 

Responsibilities

• Build and maintain strong relationships with our clients, understanding their needs and goals.
• Onboard new customers, ensuring they have a smooth and successful experience with our platform.
• Provide training, support, and guidance to clients to maximize their usage and satisfaction.
• Proactively identify and address customer challenges and opportunities.
• Collaborate with the sales and product teams to advocate for customer needs.

 

Requirements

• Proven experience in customer success or account management roles.
• Excellent interpersonal and communication skills.
• Empathetic and customer-focused mindset.
• Ability to understand and convey technical information.
• Strong organizational and problem-solving abilities.

 

Salary

€3500 - €4500 depending on experience

 

How to apply

If you're passionate about making a meaningful impact in the world of freelancing and freelancer networks, we'd love to hear from you. Please reach out at jobs@prolinker.com for more information or to express your interest in joining the ProLinker team.