- Responsible for data reporting to CEO. User statistics, conversion and adoption rates of our software and frequency of use were all measured. Customer Helpdesk response rates and customer satisfaction were also measured, analysed and used to improve our quality of service. - Product Management: Managing teams during the development of software/apps (design team, development team and support team). - Maintaining business relationships with several our partner’s managers. - Frequent communications with our end-users, veterinarians in Canada. Through the use of remote communication tools like video conferences, and also face-to-face visits. (using Freshdesk Customer Servicedesk Software). - Target focused position. Clear targets and deadlines we worked towards. - Responsible for all HR related activities within the company (hiring, firing, contract creation etc) - Managing sales/CRM processes (using Base CRM software). - Diverse team with many nationalities, so internally and
Basis certificering van google voor het beheersen en bemeesteren van Google AdWords.
IPMA is een internationaal erkende certificering standaard voor project en programmamanagement. Niveau D is het eerste niveau, met een focus op theoretische kennis van projecten en projectmanagement.
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