PROFILE
Name : ******, Hans
Address : Duivelshoek16
Residence : Onze Lieve Vrouw Waver
GSM : + **********
E-mail : ************
Nationality : Dutch
Gender : Male
Work status : Freelancer
Profession: Systems/Field Engineer, Administrator, User Support
Experience: 1998 –
Education: 1970-1976: Highschool - Prof. Casimirschool Vlaardingen
1976-1977: Preliminary scientific college - Prof. Casimirschool Vlaardingen
1979-1985: Teachers training college History/Social sciences Delft
Certificates: Nov 1987- May 1988: System engineering course for small LAN’s(SBKS) Novi
Sept 1993- May 1994: Staff training for the printing industry -STIVAKO Rotterdam
May 1998- Okt 1998: MCSE - SIOM Informatica Gouda
Microsoft Certified Systems Engineer on Windows NT4
Microsoft Certified Systems Engineer on Windows 2000
Microsoft Certified Systems Administrator on Windows 2000
Microsoft Certified Systems Administrator on Windows 2003
Cisco Certified Network Associate
Currently upgrading to MCSA Windows 2012
Languages: Dutch (native); English(fluently); German (fluently); French( good)
Working experience
Period : 1/10/2018 – 30/6/2019
Company : Proximus ANPR Project
Function : System Administrator
Hardware : HP DL 380 / 580, Macq Camera’s, AXIS camera’s, Tattile camera equipment
Operating System : Linux SUSE. Debian. VMWARE ESXI 6
Tools/Software : VMWare ESXI 5.5 /6 . GParted. Clarify. Nagios, winscp, putty.
Network : Ethernet; POE.TCP/IP, VPN
Description:
System/Field Engineer. The ANPR ) Project ( Automatic Number Plate Recognition) involves setting up ANPR cameras along highway, provincial and city roads and the underlying back office. Original installment of the camera’s is done by Traffiroad. Installation of the the electrical units by the side of the road and calibration of the camera’s is done by Proximus. This means placement of GPS/Switch/UPS/Routers an Modems and configuring them on the network. Camera recordings were sent to back office VMWARE ESXI/Open SUSE linux systems, which are also the responsibility of the systems/field engineers. Setting up and configuring the back office servers and checking and configuring network.
Period : 20/04/2016 – 30/9/2018
Company : Proximus ASTRID Project
Function : Senior System Administrator
Hardware : HP DL 380 /580 , Xgear, Behringer audio equipment, M-Audio audio equipment
Operating System : Windows 2003 server, Windows 2008, Windows server 2012, Windows Office 2013 ,Windows XP workstations, Windows 7 Professional. Juniper Firewalls, Cisco UCS, F5, Checkpoint.
Tools/Software : Exchange 2003/ 2010. Active Directory, GPO. Trend Micro, Office XP, DNS, DHCP; SQL server, VMWare ESXI 5.5 /6 . SCCM, SCOM, Netapp Clarify. Powershell. Verint recording software, winscp, putty. Horizon View, Wireshark, Putty,
Network : Ethernet; TCP/IP, VPN
Description:
Senior System/Field Engineer/ Coordinator. The Astrid Project supports the emergency units for police, fire-brigades and medical units concerned with responding to 100 and 112 calls via phone, sms and radio. This means remote support as well as local support onsite at the separate police zones and C.I.C’s( Central Information Centers) throughout the country. Troubleshooting hardware, software and connection issues. Installing servers and workstations. Included on-guard watch 24/7 for one week every 5 weeks. Coordinating on-site support interventions from both Proximus and third parties. Advising on technical infrastructure demands, windows/firewalls/routing and switching
Period : 28/01/2008 – 31/1/2016
Company : USG People Hosting Services
Function : Senior System Administrator
Hardware : DELL Poweredge 1950, 1850, 1750, 1650
Operating System : Windows 2003 server SP 1, Windows 2003 server SP 2, Windows 2003 Enterprise server SP 1, Windows 2000 server SP4; Windows XP workstations,
Tools/Software : Exchange 2003/outlook 2000/2003. Active Directory, Altiris, Remote desktop, Symantec Ghost, Office XP, Vista, Symantec Endpoint;, DNS, WINS; DHCP; SQL server, Iis 7, CITRIX 3.0, 4.0, 4.5, Edgesight, Appsense, Oracle 10,
Network : Ethernet; TCP/IP, VPN; BGP; OSPF;
Description:
Senior System Engineer, covering 7 European countries, third line troubleshooting, monitoring and maintaining the server farms. Updating software on a regular basis. Migrating AD domains into one forest. Advising, planning and designing infrastructure needs and developments for integrating network needs and requirements.
Period : 22/05/2007 – 31/012/2007
Company : Huntsman Chemicals
Function : Migration Backoffice- roll out engineer
Hardware : DELL Poweredges 1900, 2950, dell laptops /pc's, cisco routers and switches
Operating System : Windows 2003 server SP 1, Windows 2003 Enterprise server SP 1, Windows 2000 server SP4; Windows XP workstations, Altiris
Tools/Software : Lotus Notes, HP Web Jetadmin, Exchange/Exmerge, Active Directory, HP Open View Service Desk, Remote desktop, Symantec Ghost, Office XP, Symantec anti virus 10; DNS, WINS; DHCP; SQL server, CITRIX Metaframe XP, Presentation server 4, I-mobility, Packeteer,
Network : Ethernet; TCP/IP, VPN
Description:
Backoffice\Roll-out engineer in worldwide onsite migration project as a result of the acquisition of part of another company. This involved migration from Exchange to Lotus Notes. Data backup and restore. Network switching. Re-imaging pc's. Creating and managing dhcp scopes, creating and managing user accounts in AD. Migration took place in over 50 different countries. Travel included USA, Mexico, China, Switzerland, France etc
Period : 1/04/2006 – 21/05/2007
Company : DHL Aviation NV
Function : Wintel Systems Administrator
Hardware : HP Blade centers, HP DL 380, DL 360, DL145, DELL Poweredges 8450, 6450, 2650, 2450, 2950. Dell Remote Console Switch 2161DS +2,
Operating System : Windows 2003 server SP 1, Windows 2003 Enterprise server SP 1, Windows 2000 server SP4; Windows XP workstations, Windows 2003 storage server
Tools/Software : Hyena 6.6, HP SIM, Active Directory, NETIQ, IIS6, HP Web Jetadmin, HP Open View Service Desk, ISA Server 2004, WSUS, Remote desktop, VNC, Dell Remote Console Switch software, Altiris, Office XP, Visio 2000, Symantec anti virus 10; Omniback, DNS, WINS; DHCP; SQL server, CITRIX Metaframe XP,
Network : Ethernet; TCP/IP, VPN
Description
Wintel Systems and Security administrator, part of the NT Team European Hubs and Gateways, responsible for administering and maintaining 200 + NT servers, citrix farm and clusters.
Server installations and maintenance, hardware provisioning, Active Directory, Share and NTFS Security, Patching, Backup etc.. Third line support .
Period : 11/07/2005 – 1/3/2006
Company : Corus Aluminium Duffel
Function : Server Administrator and third line support
Hardware : Compaq Proliant servers, HP Compaq laptops, desktop evo, Hp, Kyocera and Ricoh printers, Tektronics, Genicom, HP Blade center; AXIS printservers, Blackberry Handhelds, Nokia communicators,
Operating System : Windows 2003 server, Windows 2000 server; Windows NT4 server , Windows 2000 workstations, Blackberry Enterprise server
Tools/Software : GFI Network Monitor, HP Web Jetadmin, SMS 2.0, SMS 2003, Remote desktop, VNC, Office XP, Visio 2000, McAfee anti virus; DNS, WINS; DHCP; Exchange 5.5, Exchange 2003, SQL server, CITRIX Metaframe XP, Blackberry Enterprise server, Topcall fax server. Oracle, SAP, Checkpoint Firewall, Cisco routers and switches
Network : Ethernet; TCP/IP, VPN
Description
Server administrator, carrying responsibility for the file and print servers and printer environment of about 200 print devices and 500 active print queues, from Mainframe, SAP en Windows. Migration to windows 2003. Server installations. Inventarization of current print systems establishing standards of management and acquisitioning . Monitoring and optimization of client server connections and general network behavior. Setting up a database with (re-) occuring problems and their solutions. Server migration and consolidation from 2000 to 2003. Also support for a wide variety of problems (exchange server, vpn, logon problems etc). MCS Project, Migrating servers into Active Directory.
Period : 01/05/2004 – 1/7/2005
Company : SITA AERO NV
Function : Site administrator
Hardware : Compaq Proliant 3000 server, HP Compaq evo, Armada E500, Siemens Pro C5, Cisco 2500-2900 switches, Cisco 3600 routers. HP laserjet printers, IER Boarding pass and ticket printers, Dassault ATB and BTP printers, OKI 280 en 3320 printers
Operating System : Windows 2000 server; Windows NT4 server and workstation, NT4 FPNW ,Windows XP professional, Novel Netware 3.12 server , OS2 warp 4
Database : SQL;
Tools/Software : HP Open view NNM B.05.02, SMS 2.0, Dameware NT Utilities, Pc Anywhere, Netop Remote Control, OS2 Commander, Lotus Notes R5, Office XP, Arcserve;Visio 2000, McAfee anti virus; Telnet; Ftp; TFTP; Infrared Technologies; WINS; NETBIOS,
Network : Ethernet; Token ring, TCP/IP; ALC, UTS, VPN; ALPS
Description
Site Administrator for Sita, carrying end responsibility for the services delivered by the company on six different airports both in Europe and Africa.
Europe: Zaventem, Newcastle(UK), Larnaca and Paphos (Cyprus), Perpignan (FR) and Conakry( Guinea, Afrika).
Network connectivity issues, software and hardware. Software distribution; backups; third line support of local field engineers.
LAN management, User/computermanagement, Host connectivity between Airlines via Sita Gateways to Airline mainframes. Router and switch configurations, access control lists, server management and maintenance. Migration of ALC-UTS protocols to a completely TCP/IP based network( AirportConnectNet), Server installations and software and hardware upgrades.
Period : 01/12/2003 – 30/4/2004
Company : Kimberly-Clark
Function : Second and third line user support, technology support
Hardware : Compaq proliant 3000 server, deskpro’s, Armada’s, evo’s and nc6000 laptops;
Cisco 2900 switches
Operating System : Windows 2000 professional, Windows 2000 Server; Windows XP Professional
Database : Access 2000; SQL;
Tools/Software : Magic; Ms project, visio, Arcserve, office 2000, office xp;Net meeting; AT&T, Cisco VPN; Remote Access server (RAS); Infrared Technologies; Exchange 2000
Network : Fast Ethernet; TCP/IP; VPN; VOIP
Methodology : Six Sigma
Description:
Migration project from windows 2000 pro to XP and migration to wireless lan. Besides that backing up and administering windows 2000 site servers; Helping clients with a smooth transition and problems arising from it. Responsible for server backup, printer maintenance and participating in the office move and rebuilding and connecting the new computerroom, including router and switches.
Period : 01/04/2001 - 15/02/2003
Sector : Chemical industry
Company : The Dow Chemical Company
Function : Second and third line user support
Hardware : IBM 300 PL; IBM LAPTOPS (THINKPAD 600, T20, T22.T30);
Operating System : Windows 98; Windows NT 4 Server and workstation; Novel 4 &5;Windows 2000 Server; Windows XP Professional
Database : Access 97; SQL; ORACLE;
Tools/Software : Clarify e-front Office, Timbuktu remote assistance; Net meeting; Aspen B-JAC; Citrix ;Ms Project; Pegasus NetIQ; Frontpage 98; IIS 4+5; MS Office 97; MS Outlook 2000/2002; Ms Office 2002 ; Schedule + 7.0; Ultraedit32; Robust backup; Veritas Netbackup; Norton antivirus corporate edition; Live update; Enterprise Administrator; Siebel Integrated Desktop; Telnet; Ftp; Servermanager; Usermanager for domains; MDBVU; XLNT 2.0 ; Remote Registry; Active Sync; Pocketmirror; Terminal services; Remote Access server (RAS); Infrared Technologies; Exchange administrator 5.5; Middleware(Mdac, MsJet;Dao); Ws Ftp pro; Safehouse encryption; Micrtographix; Internet Explorer 5.5 & 6, Windows scripting host; VB scripting; Checkpoint Firewall-1; DHCP; (D)DNS; WINS; NETBIOS
Network : Fast Ethernet; TCP/IP; VPN; VOIP
Methodology : Six Sigma
Description:
Member of the Resolution and Operations Center, workstation department, subdivision of Information Services at Dow Chemicals in Terneuzen, Holland. Working in a team, providing worldwide second and third line support for +/- 50.000 clients.
Focussing on efficient analyses and resolution of problems and issues. Working closely together with other departments like telecom, server and security administration. Making Root Cause Analyses and documenting issues and their solution; writing procedures and scripts in combination with Tech Management en End User Development for the first line global service desks run by Compaq. Desktops and laptops with windows 98/xp in a mixed NT4/2000 server, AS400 and mainframe environment, together with several Novell servers.
Day to day problem solving in a wide range perspective: User profile problems; RAS connectivity; internet/firewall, exchange and outlook; modems (analogue as well as ISDN), applications, operating system problems, hardware en drivers. Print (-server) problems. Subnetting and other TCP/IP issues, like routers, hubs and switches and their configuration. Distribution of weekly downloaded anti-virus updates, assessment of possible incidents and their more or less local or global impact on the company. User and group security permissions in NT as well as Exchange 5.5. Adding workstations to domain. Application issues related to the Operating System, client/ server performance and connectivity. (i.e. TCP/IP, NT to Novell, DUN and VPN.) Supporting Field Service engineers with problems regarding new installations.
Management of several departmental servers including test and lab servers.
Testing of the new windows xp professional operating system in relation to numerous Dow developed applications. Participating in roll out and migration from windows 98 to windows xp.
Delivering workshops; Access 97 en Outlook 2000.
Period : 01/01/2000 - 31/3/2001
Sector : Pharmaceutical industry
Company : Johnson and Johnson
Profession : Area Support Coordinator
Hardware : PC;
Operating System : Windows 95; Windows NT; Windows 2000 professional
Database : Access 7.0; Oracle;
Tools : Adobe Acrobat 5; Flowcharter; Frontpage 98; Mindmanager; MS Office 97; MS Outlook 98; Internet Explorer 4.0;
Network : Ethernet;TCP/IP
Description:
As Area Support coördinator within the company responsible for the communication between Information Management en DC's (desktop-coördinators). These were appointed to the different departments to take care of the IT-infrastructure. Coaching and training them in order to achieve the greatest efficiency in obtaining, using and supporting their equipment and applications. Maintaining an intranet website and providing updated information on company policies and IT related issues. Creating reports on the departemental IT assets and costs.
Period : 01/09/1999 - 31/12/1999
Sector : Insurance
Company : Nationale Nederlanden
Function : System engineering, User Support.
Hardware : IBM AS/400; IBM MAINFRAME; PC;
Operating System : MSdos; Windows 95; Windows NT 4.0;
Dbase : Access 97.
Tools : cc-mail 5.0; Excel 97; Ras; Telnet; Word 97; Wordperfect 5.1;
Network : Ethernet; ISDN; TCP/IP;
Methodology : ITIL;
Description:
First and Second Line End User Support.
Support of an internally developed pension software which is used by a large number of Companies like ABN-AMRO and KLM. Software was used through modem connections with Nationale Nederlanden. A lot of the problems reported were due to malfunctioning modem connections or wrong installation on the clients network. Occasional visits to these companies when troubleshooting over the phone didn’t resolve the problem.
Period : 01/10/1998 - 31/08/1999
Sector : Insurance
Company : Nationale Nederlanden
Function : Helpdesk; User Support;
Hardware : IBM AS/400; IBM MAINFRAME; PC;
Operating System : MSdos; OS/2; OS/2 Warp; Windows 3.11; Windows 95; Windows NT 4.0;
Tools/software : Asim; CC mail 5.0; MS exchange ; MS Office 97; Ras; Shiva; TSO; Wordperfect 5.1; Internet Explorer 3 en 4
Network : ISDN; NETBEUI; NETSOFT ELITE/400; TCP/IP;
Methodology : ITIL;
Description:
First line support for users of Office, WordPerfect, Dos applications, Windows 3.11, Windows 95, Windows NT4 server and workstation, OS/2 (warp), IBM AS/400, IBM Mainframe and a large number of internally written software. Password resets, modem problems, application issues.
