- Website design & development HTML5, CSS3, Javascript, Wordpress. - Specialized in elegant responsive portfolio websites. - Proficient in setting up complex webshops for goods & services. - Membership based community websites. - A webmaster providing hosting, security & maintenance services
- Team Manager of 50 technical support experts. - Onsite and offsite hiring based on skill set evaluation metric. - Initiating, managing Six Sigma Green & Black belt projects targeting improvement in customer experience & cost metrics. - Developing & maintaining MOSS based tools for project performance & human resource management. - Publishing reports for process performance metrics & goals. - Using DMAIC to Improve customer experience per contact. - Creating & publishing white paper reports including problem definition, scope & resolutions. - Designing trainings for customer experience enhancement and sales. - Designing standard templates for data Mining, Manipulation & Reporting using SQL, Excel, PowerPoint & Publisher. - Providing issue resolution to North American customer base of Dell desktop/notebook/printer users for hardware & software issues.
- Providing technical support to DSL residential & business customers.
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