• Provide on-site consulting services to customers regarding learning and end user performance • Understand customer needs, facilitate decision-making and develop an implementation plan • Assist customers with installation/upgrade, configuration, and implementation • Provide training • Provide on-site consulting support to customers • Help troubleshoot and resolve customer problems, perform health checks • Conduct software product demonstrations and sales presentations for prospective customers • Provide technical sales support to channel sales directors, prospective customers and partners • Support presentations and trade shows, customer workshops, and other industry events • Support proofs of concept (POCs) at customer sites • Enable partners by delivering product sales and services training
> Support organization-wide usage of planning tool SP-Expert; initiate and follow up on fixes and improvements in s/w functionality, process set up, procedures. > Document, test and solve bugs and requests for change. > User administration and configuration maintenance. > Organize and provide training and demonstrations, create and maintain training documentation and other reference material. > Implement/roll out of personnel planning tool SP-Expert (this was partially implemented at start of employment). > Implementation of Dossier Manager (occupational health management tool)
> Undertook a variety of Solution Manager training courses. > Participated in CRM fit gap analysis for client looking to migrate to SAP CRM. > Performed language acceptance testing, user acceptance testing, assisted in Solution Manager Service Desk implementation. > Coordinated post implementation project to support client in final stages of go-live. > Provided training to external clients on ASAP implementation methodology.
> Set up and monitor automated processes that redistribute data from source to a target database; correct occurring failures and/or support others in doing so. > Support (internal and external clients) usage of lead distribution tool and other tools; initiate and follow up on fixes and improvements in process set up and procedures. > User administration and configuration maintenance of lead distribution tool and supporting tools. > Gather and analyze customer’s business requirements, bug testing and reporting, testing new functionality, version release testing and user acceptance testing. > Organize and provide training and demonstrations, create and maintain training documentation and other reference material. > Implement/project management/roll out of lead distribution tool.
> Gather and analyze business requirements, translating this into software configuration and procedures. > Initiate and follow up on fixes and improvements in the CRM configuration and procedures. Document, test and solve bugs and requests for change. > Organize and provide training, create and maintain training documentation and reference material. > Participate in User Group meetings, and follow up on issues raised.
> Gather, analyze and document business requirements in order to set up or improve on existing business processes and procedures. > Support the Inside Sales department in using their CRM systems: Orion (Vantive) and Astro (PeopleSoft): follow up on data changes and fixes, initiate and follow up on system fixes and improvements, assist and act as point of contact during version upgrades.
> Gather and analyze customer’s business requirements, bug reporting, bug testing, testing new functionality, version release testing and user acceptance testing. Implement changes (software configuration). > Create and maintain training documentation and other reference material (requests for change, functional specifications). > (as only Mindport representative on site) establish a good working relationship between Mindport and the client, acting as liaison to coordinate and follow up on any action required by the client. > Worked on site in: Johannesburg, South Africa (training, UAT & configuration), Almaty, Kazakhstan (analysis business requirements), Sao Paulo, Brazil (business analysis & configuration), and Milan, Italy (training). > Additional support for internal departments when required: involved in bug testing for service desk and QA department, performed release testing for Research & Development department.
Foundation in Business Analysis (core module BCS International Diploma in Business Analysis)
Business Analysis Practice (core module BCS International Diploma in Business Analysis)
Modelling Business Processes (Practitioner specialism module BCS International Diploma in Business Analysis)
Requirements Engineering (core module BCS International Diploma in Business Analysis)
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